If we do not receive any response within 30 days, your claim will be closed. If you encounter an issue with your order, it needs to be reported to us within 7 days of delivery. Once we have received your claim and send you a follow-up email notification, you have 30 days to respond. Once we have received the item, we will cancel your order and you can place a new order for the item you wish to receive. Return shipping costs must be paid at your own expense. If you wish to receive another item, you will need to return the originally purchased item to the store. We do NOT process exchanges for online orders. Please double check that the shipping address is correct whenever you place an order! If a customer still wishes to receive the purchased item(s), he/she will need to place a new order on our website.
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When an order is returned to the store, we will refund the purchase amount, excluding shipping charges. Best ENHYPEN - The 1st Full Album DIMENSION : DILEMMA with lowest price. What if my order was shipped but returned to the store? We do not take liability for orders returned due to incorrect shipping addresses or absent residents at the time of delivery. Once they are received in store, we will give a full refund. Items must be returned/shipped within 7 days of delivery. Once we receive the items in store, we will refund the purchase amount.
For online purchases, all items MUST be carefully packaged and returned in the same condition they were sent (unopened and sealed in original packaging). Items must be returned within 14 days of purchase in order to receive a full refund.
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If they still do not arrive, feel free to contact us and we will do what we can to assist you!įor in-store purchases, items can be returned so long as it is sealed and unopened in its original packaging and the receipt is provided. If you receive one item but not the other, please allow for 2-3 business days for all items to arrive. If you purchase the album with an unfolded poster, please keep in mind that the poster may not be delivered at the same time as your album because it is being shipped separately. ENHYPEN ‘Dimension : Dilemma’ review: K-pop’s powerhouse rookies continue their upward climb On their first full album, ENHYPEN tackle the complexity of choice with nuance and aplomb. Note: Please select a Poster Option in order to add this item to your cart and proceed to checkout.įor in-store pickups, please refer to the in-store pickup policy tab for further information. IMPORTANT NOTE: All posters are UNFOLDED and SHIPPED SEPARATELY! Therefore, if you wish to receive a poster with your album, you MUST select the “+ Unfolded Poster” option before adding the item to your cart!
IMPORTANT NOTE: Orders containing one or more pre-orders are typically held until all items are released and available to ship together. Shipping for all orders will begin once the pre-order item is available in-store, should there be no unexpected delays.
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